USCIS Change to NCSC Call Routing

USCIS is changing call routing procedures at the National Customer Service Center (NCSC) to provide faster and more efficient service.

Beginning August 16, attorneys and BIA-accredited representatives who need assistance with their client’s case can quickly connect with an NCSC customer service representative, who will send the inquiry to the appropriate USCIS office for resolution. Under this new process, the customer service representative will assess the nature of the call and either accept a service request or transfer the call for more in-depth review.

This change will improve the management of calls and reduce wait times to provide timely, individualized customer service to all USCIS customers and their representatives.

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